Support Policy

At Mithila Hub Private Limited, we are dedicated to ensuring that your shopping experience is smooth, hassle-free, and satisfying. This Support Policy outlines how we handle customer service, inquiries, and issue resolution.

1. Customer Support Availability

Our customer support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM – 7:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday and Public Holidays: Closed

For support outside these hours, you can still reach out to us, and we will respond as soon as possible during the next working day.

2. Contacting Us

You can reach us through the following channels:

• Email: 

  info@mithilahub.com

• Phone: +91 8986400380
• Live Chat: Available on our website during support hours

3. Response Time

We strive to respond to all queries within:

• 24 hours for email inquiries
• Instant responses for live chat and calls during support hours
• 48 hours for social media messages

4. Types of Support We Provide

Our customer support team is happy to assist with:

• Order tracking and delivery inquiries
• Product information and specifications
• Assistance with placing or canceling orders
• Refund and return requests
• Technical support for website/app-related issues
• Resolving complaints and concerns

5. Refunds, Returns, and Replacements

For issues related to refunds, returns, or replacements, please refer to our Refund and Return Policy for detailed guidelines. If you need further assistance, contact our support team directly.

6. Escalation Policy

If you are not satisfied with the resolution provided, you can escalate your concern to our management team by emailing info@mithilahub.com

 We are committed to resolving escalated matters within 7 business days.

7. Feedback and Suggestions

We value your feedback! If you have suggestions on how we can improve, please email us at mithilahub2021@gmail.com.

8. Limitations of Support

While we strive to help in every way possible, there are some limitations:

• We cannot modify or personalize products beyond the options available on the website.
• We do not provide support for third-party applications, software, or hardware.

9. Privacy and Confidentiality

All communication with our support team is confidential and handled according to our Privacy Policy.

10. Policy Updates

We may update this Support Policy from time to time. Please check this page for any changes. Continued use of our services signifies your acceptance of the updated policy.

If you have any further questions, feel free to reach out to us at any time. We’re here to help!